Learn to believe in yourself and others will follow

The Magic of Personal Power

Have you ever heard the phase "People are this companies most valued asset."

Our unique training programme breathes life into that statement, by showing people exactly how to unleash and focus even more of their potential at work.

Why is this important ?

Since all commercial success ultimately depends upon the collective performance of the people involved, anything which enhances a person's ability to think, feel and behave more resourcefully must contribute directly to the financial well being of the company.

People leave this two day training with a clear insight into the psychological mechanics that drive all successful behaviour. Once people discover exactly how they can increase their levels of Self Efficiency, Motivation and Confidence; the sky becomes their only limit.

Economists tell us that human capital is one asset that "should" appreciate over time, and if they are right, this training experience could literally Turbo-Charge the whole developmental process.

No fire-walking, board breaking or juggling, just practical development techniques that really work !!!

     The Magic of Influence

Just take a moment to stop, and think about how much time you spend communicating with other people at work. 

You will probably discover that at least half of your time is taken up by the communication process.

Since most success in the business world depends upon influencing, persuading or inspiring other people to take some form of action, it follows that our ability to communicate must play a pivotal role in the financial well being of the company.

Therefore, this highly interactive course focuses upon the influencing process giving people a deep insight into the practical applications of positive communication at work. Which means people walk away from this training experience with a set of business critical skills that will increase their ability to positively influence, persuade and successfully communicate with the important people in their lives.

The more you know about influence, the more successful you can be at work !!!

     The Influential Leader

This job is built upon the promise that most people come to work to do a good job.

If that's true, why isn't everyone working at his or her optimum level?

A great deal of intelligent research, and probably your own personal experience highlights the fact, that peoples performances is often directly related to the leadership behaviour demonstrated by their manager. So this programme gives managers an opportunity to discover how to increase their positive impact, by bringing more influence, inspiration and congruence into their leadership style.

So what makes an influential leader special, what is it that they do differently?

We have all heard of the concepts of respect and dignity, and most effective, influential Leaders in the world breath life into those vague notions, by using behaviours based upon psychologically sound influencing principals. Understanding the nuts and bolts of this process is the central thrust of the whole course, and develops leadership styles that create high performing individuals and cohesive, productive results.

No management theories about Maslow's hierarchy of needs, just sound principals and practical tools which work well and have next day application.

     The Art of Conflict Resolution

Ever found yourself in conflict with another person and wondered how on earth you are going to resolve this situation? 

In fact, many people avoid conflict at all costs simply because they are uncomfortable with the whole process. And when we stop for a moment and consider our business interactions, we begin to realise just how many have the potential to move into some degree of conflict almost as if by magic !!! 

So, what are the options? 

Avoid conflict... Hardly Practical 

Cope with conflict in our usual manner... That might work 

Or could it be time to look at conflict from a new perspective, backed up with a powerful resolution process modeled from people who can dissipate conflict like the sun melts ice. 

By looking at your fundamental perception of conflict, and exploring a five step psychologically sound model, you will be equipped with an approach which will not only allow you to resolve conflict for yourself, but also make you even more able to mediate resolutions for others. 

Communication Aikido at work !!!

 

     Presenting Yourself 

So much of our lives can involve presentations, yet so many people fear avoid being presenting. 

Since being able to deliver information and get "Buy in" from a wide range of audiences is a critical business skill set, this training experience turns people into dynamic presenters by building the three vital components needed to be successful: 

Competence - Confidence - Creativity

Firstly, competence starts to develop by having a solid structure to plan the presentation around. In this case we use a dynamic five step model, designed for ease of use and practical application. 

Competence also comes through an understanding of the communication process, which we will be exploring in some depth. Lastly, since competence grows as a direct result of raw experience, participants are given many opportunities to deliver presentations to each other, and receive high quality coaching feedback. 

In addition, the group will be exploring  some of the most practical confidence building techniques currently available, which will positively affect the way they think, feel and ultimately present themselves.
 
This training experience is an opportunity for people to discover exactly how to use their own natural talents, to successfully communicate with groups. They go on to develop an individual presentation style, which looks confident, feels comfortable and gets the message across clearly. 

Ultimately people learn how to express their creativity in ways that guarantee you colourful, memorable presentations, that will grab attention and leave lasting, positive impressions.

     The Stress Managers Tool Box

Since a successful business is based upon effective performance, it stands to reason that anything that threatens or interferes with people performing their work will directly affect the bottom line. 

So the purpose of our stress management programme is to increase personal effectiveness, build psychological robustness and develop even more flexibility among the participants. 

During this course, participants discover a range of practical interventions that will increase their ability to deal with the pressures and demands of our modern day working lives. As people learn to understand, value and manage stressful experiences, they soon discover that levels of personal effectiveness, health and overall well-being naturally increase.

No chanting, crystals or tree hugging, just practical approaches that really work !!!

     The Time Managers Tool Box
 
People are being asked what to do more at work than ever before, and often with fewer resources. And even though "Working Smarter" has become a business manta, many people are left wondering what that actually means. Taking a fresh look at the way we manage is a very practical place to start. 

This one day programme looks at the latest developments in the field of effective time management, exploding some of the myths and giving people a clearer insight into how how they can take more control of their time. 

People take a fresh look at the prioritisation process, identifying the criteria they use to support their decisions. Once identified, criteria can be consciously monitored for situational appropriateness. Creative planning is also considered, by exploring the notion of imaginative timelines. Participants also discover where the real time drains lie, and how to plug them. 

Since procrastination has such a disastrous impact on performance, we explore some of the common causes, and go on to look at a range of practical antidotes. 

Lastly, participants are introduced to the concept of Accelerated Learning and through practical application, instantly improve their memories to such a degree it leaves most people literally astounded !!! 

Real time management at work

      N.L.P. The difference that makes the difference

Neuro Linguistic Programming... what a mouthful !!! And as many people have said: "If N.L.P. is really about clear communication how come it's called N.L.P.?" 

The original developers defind N.L.P as the study of the structure of subjective experience and over 25 years literally thousands of people have contributed to the field. This vast amount of research, analysis and sheer intellectual energy has seen N.L.P. begin to influence thinking in almost every area of human activity including the Business world.

 "But what is it ??? 

At the heart of N.L.P. lies a modelling process, which allows us to specifically define what is that highly effective people do to make them successful...  Effective Leaders for example, have a distinct set of values, beliefs and capabilities that are ultimately expressed through their behaviour. The N.L.P. modelling process has allowed us to identify these specifics; which means modelling is an effective method of specifically bench marking the best practice of top performers, and then teaching those skill set to others. 

Whether we are discussing Leadership, Negotiation or Customer Service skills, modelling reveals the hidden differences that make the difference, and is the very core of N.L.P. Everything else, which has come to be called N.L.P. is in fact the product or development of the central modelling process. 

So, what would your organisation like to be able to do even better ??? 

The N.L.P. modelling approach just might be the answer. 

     The Art & Science of World Class Customer Care

What is it that distinguishes one business from another? 

Is it the features, applications or benefits of the product or service? Yes of course, but those differentials are shrinking as more businesses offer similar options. 

Today, many businesses are beginning to realise that the area with the most room for development is in fact the Quality of Communication that customers experience. So this two-day programme is designed to turn people involved in customer care into Professional Communicators.

Why?

Because customers have more choice than ever before, and if pricing is similar, buying decisions are made as much on how people feel they are being treated as any other factor. Research in the field of Retail Anthropology shows us a direct link between customer perceptions of comfort and spend rate. 

So how do Professional Communicators use language that put customers at ease? 

How can they deal with angry or frustrated people, and maintain a positive relationship? 

What are the component parts of a world class customer care service? 

If your aim is delighting customers, this training experience will add enormus momentum to your cause !!!  

     Practical Negotiation at Work

What does Negotiation mean to you? 

Even though it is a word that means very different things to different people, most of us face situations that need some form of negotiation on a daily basis. 

So, how do world class negotiators prepare before the discussions start? 

What do they do to build a sense of collaboration? 

How do they influence people to be agreeable to their proposals?

Drawing on a deep understanding of human nature, broad research and raw experience, this course provides participants with an opportunity to explore the negotiation process, and discover a wide range of practical approaches that have next day application. 

Lastly, we take a hard look at the dirty tricks that are often played, and learn some practical ways of diminishing the effects, while still maintaining a positive negotiation process. 

If negotiation is important to your business, this training experience could very well give you the edge.