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Facilitator Training & Executive Coaching Programmes
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Learn to
believe in yourself and others will follow
| Developing People |
Stimulating Potential |
Enhancing Performance |
The Magic of Personal Power
Have you ever heard the
phase "People are this companies most valued asset."
Our
unique training programme breathes life into that statement, by showing
people exactly how to unleash and focus even more of their potential at
work.
Why is this important ?
Since all commercial success
ultimately depends upon the collective performance of the people
involved, anything which enhances a person's ability to think, feel and
behave more resourcefully must contribute directly to the financial well
being of the company.
People leave this two day training with a
clear insight into the psychological mechanics that drive all successful
behaviour. Once people discover exactly how they can increase their
levels of Self Efficiency, Motivation and Confidence; the sky
becomes their only limit.
Economists tell us that
human capital is one asset that "should" appreciate over time,
and if they are right, this training experience could literally
Turbo-Charge the whole developmental process.
No fire-walking,
board breaking or juggling, just practical development techniques that
really work !!!
The Magic of Influence
Just take a moment to stop, and
think about how much time you spend communicating with other people at
work.
You will probably discover that at least half of your
time is taken up by the communication process.
Since most success
in the business world depends upon influencing, persuading or inspiring
other people to take some form of action, it follows that our ability to
communicate must play a pivotal role in the financial well being of the
company.
Therefore, this highly interactive course focuses upon
the influencing process giving people a deep insight into the practical
applications of positive communication at work. Which means people walk
away from this training experience with a set of business critical
skills that will increase their ability to positively influence,
persuade and successfully communicate with the important people in their
lives.
The more you know about influence, the more successful
you can be at work !!!
The Influential Leader
This job is built upon the promise
that most people come to work to do a good job.
If that's true,
why isn't everyone working at his or her optimum level?
A great
deal of intelligent research, and probably your own personal experience
highlights the fact, that peoples performances is often directly related
to the leadership behaviour demonstrated by their manager. So this
programme gives managers an opportunity to discover how to increase
their positive impact, by bringing more influence, inspiration and
congruence into their leadership style.
So what makes an
influential leader special, what is it that they do differently?
We
have all heard of the concepts of respect and dignity, and most
effective, influential Leaders in the world breath life into those vague
notions, by using behaviours based upon psychologically sound
influencing principals. Understanding the nuts and bolts of this process
is the central thrust of the whole course, and develops leadership
styles that create high performing individuals and cohesive, productive
results.
No management theories about Maslow's hierarchy of
needs, just sound principals and practical tools which work well and
have next day application.
The Art of Conflict Resolution
Ever found yourself in
conflict with another person and wondered how on earth you are going to
resolve this situation?
In fact, many people avoid conflict
at all costs simply because they are uncomfortable with the whole
process. And when we stop for a moment and consider our business
interactions, we begin to realise just how many have the potential to
move into some degree of conflict almost as if by magic !!!
So,
what are the options?
Avoid conflict... Hardly
Practical
Cope with conflict in our usual manner... That
might work
Or could it be time to look at conflict from a
new perspective, backed up with a powerful resolution process modeled
from people who can dissipate conflict like the sun melts ice.
By
looking at your fundamental perception of conflict, and exploring a five
step psychologically sound model, you will be equipped with an approach
which will not only allow you to resolve conflict for yourself, but also
make you even more able to mediate resolutions for others.
Communication
Aikido at work !!!
Presenting Yourself
So much of our lives can involve
presentations, yet so many people fear avoid being presenting.
Since
being able to deliver information and get "Buy in" from a wide range
of audiences is a critical business skill set, this training experience turns
people into dynamic presenters by building the three vital components needed
to be successful:
Competence
- Confidence - Creativity
Firstly,
competence starts to develop by having a solid structure to plan the
presentation around. In this case we use a dynamic five step model, designed
for ease of use and practical application.
Competence also comes
through an understanding of the communication process, which we will be
exploring in some depth. Lastly, since competence grows as a direct result of
raw experience, participants are given many opportunities to deliver
presentations to each other, and receive high quality coaching feedback.
In
addition, the group will be exploring some of the most practical
confidence building techniques currently available, which will positively
affect the way they think, feel and ultimately present themselves. This
training experience is an opportunity for people to discover exactly how to
use their own natural talents, to successfully communicate with groups. They
go on to develop an individual presentation style, which looks confident,
feels comfortable and gets the message across clearly.
Ultimately
people learn how to express their creativity in ways that guarantee you
colourful, memorable presentations, that will grab attention and leave
lasting, positive impressions.
The Stress Managers Tool Box
Since a successful business
is based upon effective performance, it stands to reason that anything that
threatens or interferes with people performing their work will directly affect
the bottom line.
So the purpose of our stress management
programme is to increase personal effectiveness, build psychological
robustness and develop even more flexibility among the participants.
| This
purpose is addressed by focusing on three key areas: |
| 1... |
What is stress
? |
| 2... |
Where does
stress come from ? |
| 3... |
How can people deal with this experience in a psychologically sound manner, that increases their sense of control over daily performance at work. |
During this course, participants discover a range of practical interventions that will increase their ability to deal with the pressures and demands of our modern day working lives. As people learn to understand, value and manage stressful experiences, they soon discover that levels of personal effectiveness, health and overall well-being naturally increase.
No chanting, crystals or tree hugging, just practical approaches that really work !!!
The Time Managers Tool Box People are being asked what to do more at work than ever before, and often with fewer resources. And even though "Working Smarter" has become a business manta, many people are left wondering what that actually means. Taking a fresh look at the way we manage is a very practical place to start.
This one day programme looks at the latest developments in the field of effective time management, exploding some of the myths and giving people a clearer insight into how how they can take more control of their time.
People take a fresh look at the prioritisation process, identifying the criteria they use to support their decisions. Once identified, criteria can be consciously monitored for situational appropriateness. Creative planning is also considered, by exploring the notion of imaginative timelines. Participants also discover where the real time drains lie, and how to plug them.
Since
procrastination has such a disastrous impact on performance, we explore some of the common causes, and go on to look at a range of practical antidotes.
Lastly, participants are introduced to the concept of Accelerated Learning and through practical application, instantly improve their memories to such a degree it leaves most people literally astounded
!!!
Real time management at work
N.L.P. The difference that makes the difference
Neuro Linguistic
Programming... what a mouthful !!! And as many people have said: "If
N.L.P. is really about clear communication how come it's called N.L.P.?"
The
original developers defind N.L.P as the study of the structure of subjective
experience and over 25 years literally thousands of people have contributed to
the field. This vast amount of research, analysis and sheer intellectual
energy has seen N.L.P. begin to influence thinking in almost every area of
human activity including the Business world.
"But what is it
???
At the heart of N.L.P. lies a modelling process, which allows
us to specifically define what is that highly effective people do to make them
successful... Effective Leaders for example, have a distinct set of
values, beliefs and capabilities that are ultimately expressed through their
behaviour. The N.L.P. modelling process has allowed us to identify these
specifics; which means modelling is an effective method of specifically bench
marking the best practice of top performers, and then teaching those skill set
to others.
Whether we are discussing Leadership, Negotiation or
Customer Service skills, modelling reveals the hidden differences that make
the difference, and is the very core of N.L.P. Everything else, which has come
to be called N.L.P. is in fact the product or development of the central
modelling process.
So, what would your organisation like to be
able to do even better ???
The N.L.P. modelling approach just
might be the answer.
The Art & Science of World Class Customer Care
What is
it that distinguishes one business from another?
Is it the
features, applications or benefits of the product or service? Yes of course,
but those differentials are shrinking as more businesses offer similar
options.
Today, many businesses are beginning to realise that the
area with the most room for development is in fact the Quality of Communication
that customers experience. So this two-day programme is designed to turn
people involved in customer care into Professional Communicators.
Why?
Because
customers have more choice than ever before, and if pricing is similar, buying
decisions are made as much on how people feel they are being treated as any
other factor. Research in the field of Retail Anthropology shows us a direct
link between customer perceptions of comfort and spend rate.
So
how do Professional Communicators use language that put customers at
ease?
How can they deal with angry or frustrated people, and
maintain a positive relationship?
What are the component parts of
a world class customer care service?
If your aim is delighting
customers, this training experience will add enormus momentum to your cause
!!!
Practical Negotiation at Work
What does Negotiation mean
to you?
Even though it is a word that means very different things
to different people, most of us face situations that need some form of
negotiation on a daily basis.
So, how do world class negotiators
prepare before the discussions start?
What do they do to build a
sense of collaboration?
How do they influence people to be
agreeable to their proposals?
Drawing on a deep understanding of human
nature, broad research and raw experience, this course provides participants
with an opportunity to explore the negotiation process, and discover a wide
range of practical approaches that have next day application.
Lastly,
we take a hard look at the dirty tricks that are often played, and learn some
practical ways of diminishing the effects, while still maintaining a positive
negotiation process.
If negotiation is important to your
business, this training experience could very well give you the edge.

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